Salon Policy

Reservation 

Appointments are booked only through our online booking system or over the phone. Please be aware that a valid credit card number and contact information is required to reserve your appointment. Appointment is considered scheduled only when you get a confirmation text message/email that your appointment was accepted by Improva Beauty with date and time of your appointment. We may contact you using your phone number or email if we need any additional information from you related to services you're requesting.

Please make sure you booked all the extra services you may need (soak off, design, etc) which require extra time. If not booked in advance all extras are upon availability. If you are not sure what exactly you need to book feel free to give us a call for assistance.

Cancellations or rescheduling made in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Our booking system sends out automatic notification 48 hours prior the appointment that gives you the option to confirm, change, reschedule or cancel your appointment for no charge. We require 48 hours notice if you need to cancel, change or reschedule your appointment. Cancellations or rescheduling made with less than 48 hours’ notice may be subject to a charge of 25$. No-show reservations are subject to a 25$ no-show fee and 100% service price deposit prior to booking the next appointment.

If we don’t get your confirmation, changing or cancellation of your appointment and we don't hear from you 24 hours before appointment time we reserve the right to cancel your appointment from our side. If you booked multiple full services (manicure, pedicure) and you decide you don't want one of them, please let us know as soon as you get your 48 hours confirmation request. Otherwise this can be a subject of 25$ charge. We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule, so we kindly ask you to keep us updated.

To guarantee availability of your next appointment, we recommend that you reserve your next appointment before you leave.

Preferable staff member might not be guaranteed due to unseen circumstances.

Arrival

Our scheduling is planned to allow the correct time for each luxurious service. Please help yourself and other guests by being on time. We recommend to arrive at least 5 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage and preview a possible design ideas in our social media.

Late Arrivals

To ensure the promptness of all reservations we reserve the right to either charge a 10$ late fee, reduce amount services scheduled or reschedule to another convenient time any reservation that is more than 10 minutes late. We will always do our best to accommodate our guests however, we can only do what we can with the time available.

Children & companions

For safety and insurance purposes no child may accompany you while you are being serviced at the salon unless they're receiving a salon kids’ service (available for kids from 6 to 12 y.o.)

We love children, but they can be a distraction to the technicians and clients and we want our clients to receive the best possible salon service.

Also, please do not bring any extra friends, guests, etc to your salon appointment due to limited sitting.

As much as we love our furry companions, the salon is not a good environment for pets. Besides the fact that it is against city and state health regulations to have animals in the salon, we also have to consider our clients who may be allergic or not as ‘in-love’ with pets as others may be. We have also found that because of the different chemicals and heavy aromas that we use at times combined with animal’s acute senses, it can actually irritate your pet to be in the salon and spa.

Payment

We accept Visa, MasterCard, Discover, American Express and gift cards (Improva Beauty gift cards as well) with 3% processing fee. Cash payments also available. We do not accept checks of any form for payment. Prices are non-negotiable.

Gratuities

For your convenience we accept gratuities from cash or they can be placed on your credit/debit card for your technician.